Product Care

Shipping Time

Usually it takes 7 to 14 business days to arrive.
Our default shipment method is air shipment by DHL Express or Fedex Express.
If you purchase ink, powder and other consumables together with the machine, the machine will be transported separately from the liquid and powder according to the transportation policy, so the delivery time is not exactly the same.
Shipping Fee

FREE Shipping on all items for most countries.
Some remote countries and regions such as Africa and Latin America need to make up part of the freight. The specific standard is subject to the shipping fee displayed at checkout.

Import tax and VAT are not included in the price. If wanna ship from local warehouse directly, please contact with our After-service Dep. Thanks!
We’ll prepare the documents to assist on the custom clearance. More questions, please contact our sales.

Preassembled: your printer’s stand, printheads, and ink system are all assembled here by our technicians and then repackaged for freight shipment.
The machine is first packaged with transparent plastic film. Then put it into a wooden box and fill the gap with foam to better protect the machine.

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