Your satisfaction is our first priority. Defective product will be offered for an exchange or store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

It is buyer’s responsibility to contact us within 30 calendar days of receiving a defective product. Otherwise, no replacement or refund will be made. All items MUST be returned in their original condition. Please note that the original Shipping and handling charges are not refundable.Buyer is responsible for shipping and proof of delivery on all returns.


To start a return, you can contact us at afterservice@arkdma.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at afterservice@arkdma.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Upon verification of any faults of the returned item, we will reimburse the postage of return and send you a replacement item within 48 business hours. We will take care of the cost to send the replacement item to you.
 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.